At Junaid Treks, we strive to provide high-quality outdoor and travel products to our customers. We want you to be completely satisfied with your purchase. However, due to the nature of our business and the payment method we offer (cash on delivery), our return and refund policy is as follows:
1. Returns
- We do not accept returns on any products unless they are damaged, defective, or incorrectly shipped.
- If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product.
- To initiate a return due to damage or defect, please email us at [email protected] with the following details:
- Order number
- Product name
- A brief description of the issue
- Photos showing the damage or defect
2. Refunds
- If your product is found to be damaged or defective upon delivery, we will offer a replacement or a refund.
- Refunds will only be processed if the product is defective, damaged, or if the wrong product was delivered.
3. Non-Refundable Items
- We do not accept returns or issue refunds for products that are not damaged or defective, including products that are no longer needed or have been ordered in error.
4. Processing Time
- Once we receive your return request and approve it, we will process your refund or replacement within 7-10 business days.
- Please allow additional time for processing
5. Customer Responsibilities
- You are responsible for ensuring that the product is properly packed for return (if applicable), and you should keep a record of the shipment details for your own protection.
If you have any questions or concerns about our return and refund policy, or if you would like to request a return or refund, please do not hesitate to reach out to us via email at [email protected].
Thank you for choosing Junaid Treks. We value your business and strive to make your shopping experience as smooth as possible.